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General

  • About SEND6

    SEND6 is a professional service for fast and reliable file delivery on the Internet. SEND6 solves typical problems with sending large digital files online including:

    • Size limitations when sending email attachments
    • Size limitations when receiving email attachments
    • Complicated FTP setup and account management
    • Blocked transfers through Firewalls, Routers, or NATs
    • No tracking to guarantee delivery of critical files

    SEND6 simplifies the complete delivery process by:

    • Uploading large files to our secure servers
    • Emailing your recipients with simple download links
    • Hosting the download of your files on fast and reliable servers
    • Providing detailed tracking information for each file

    What makes SEND6 different?

    • Send up to 6 files at once
    • No registration needed
    • No software installation
    • Free delivery notifications
    • Free visit and download tracking
    • Access your address book on Outlook, AOL, Hotmail, Gmail, and Yahoo
    • Progress bar with percent complete, elapsed time, time left, and speed
    • Servers secured by a managed firewall and intrusion detection system
    • Professional file delivery for businesses

    SEND6 also provides a private label business solution that allows companies to easily integrate a custom branded file delivery service into their company website. This solution is perfect for technology companies, graphic artists, law firms, design studios, and other businesses where a professional image and reliable delivery is important when working with business clients. Click here to learn more about our Pricing Plans and to Sign Up.

    If you have any questions or problems please contact us at

  • Is this service free?

    Yes, SEND6 is completely free to use.

    After using our service we hope you find our service valuable and will consider signing up for a business solution. Our business solutions provide a private label version of our service with your company's logo and under your domain name. This allows your company to retain your company image when employees need to easily send large files to business clients. Click here to learn more about our Pricing Plans and to Sign Up.

  • What are the limits?

    This service maintains only the minimum limitations needed to discourage illegal activity and maintain maximum security. This service is designed to provide business users with professional, reliable, and secure file delivery. Towards this goal the following limitations apply:

    • A maximum file size of 100MB for Free plan. Upgrade to paid plan can allow you to send files upto 2GB with web based and 4GB with Send6 Wizard.
    • Files are available for 7-14 days depending on which plan you are. After 7-14 days all files are permanently deleted from our system.
    • A limited number of download per file is applied . Checking the detail here
    • A maximum of 10 recipients is possible. This helps prevent users from using this service to send spam.
    • Transmission, distribution or storage of any material in violation of any applicable law or regulation, including export control laws, is prohibited. This includes, without limitation, material protected by patent, copyright, trademark, service mark, trade secret or other intellectual property rights.

  • How secure is this service?

    This service is designed with the highest security standards in place. Your files are stored on fully redundant and backed up data servers. Our servers are protected behind an enterprise-class managed firewall and intrusion detection system. Servers are located within a protected tier-1 colocation facility with SAS70 Type 2-certification. Access to the servers is protected by 24-hour security guards.

    For an additional layer of security you may zip, encrypt, and password protect the files before sending them. Then you can send the password in a separate email.

Sending

  • How do I send files?

    To send files simply go to the front page here http://www.send6.com and fill out the email form. Here are the specific steps and options:

    • In the "To" field type in the email addresses of the people you want to send files to. You may optionally click the "Add from your address book" link to add email addresses from your Outlook, AOL, Hotmail, Yahoo, or Gmail address book.
    • In the "From" field type in your email address to let your recipients know who the files are coming from. You may optionally check mark "Send a copy to yourself" to get a copy of the email that your recipients see.
    • Now attach the files you want to send by clicking the "Browse..." buttons on the right side of the "Files" section. Browse to the file you want to attach and double-click to attach the file. Repeat to attach a maximum of 6 files. If you need to send more than 6 files you may either ZIP the files, or send an additional email with the remaining files. You do not need to fill all 6 attachment slots. You can attach 1 file and leave the rest blank.
    • In the "Message" field you may optionally add a short email message letting your recipients know what you are sending them. We recommend giving a good description of why and what you are sending, and if necessary how they can view your attachments.
    • Finally click the large "SEND" button once you are finished. You will then see a progress bar showing you the progress of your file upload. Wait until the progress finishes before navigating away from the page or delivery will be interrupted and cancelled. Uploading can take 5-60 minutes depending on the size of your attachments and the speed of your Internet connection.
    • You can use Send6 Wizard to send files directly from your desktop with resume-upload support , and support file upto 4GB.

  • How soon will they get the files?

    After the progress finishes and the files are completely uploaded, an email will be immediately sent out with download links to your files. Your recipients should see your email in their inbox within 1-5 minutes.

  • What if they didn't get the files?

    If a recipient claims to have never received the files, please advise them to check their Junk e-mail box or Spam folder. You may also recommend that they add you to their safe sender list and mark the email as not spam. If the recipient still can not find the email and attachments, try sending it again and notify us at if you see any further problems.

  • How do I know they got the files?

    You will receive an email notification when a recipient views the download page. Also after you send files you will receive a tracking link to track your deliveries. Visit the tracking link to view detailed information on visits and downloads.

  • What happens to the files after?

    Your files will remain available for a maximum of 7-14 days or a maximum of number of downloads per file, whichever comes first. After 7-14 days all your files are permanently deleted from our systems and cannot be recovered. Similar to normal emails and physical package deliveries, you cannot cancel or stop deliveries that are already sent.

  • How do I delete the files?

    To permanently delete the files and cancel further deliveries go to your tracking page. There you will find a link under "Delete File(s)" that will allow you to prematurely cancel the delivery and delete the files.

  • How do I download the files?

    After receiving the email, simply click the link at the bottom to go to the download page. There you will see a list of all files sent with the filename and file size. Click the "Download" button next to the filename to start downloading the file. You may download more than one file at a time.

  • How do I open the file?

    To open the file simply double click the downloaded file. If your computer does not automatically recognize and open the file you may need to contact the sender for instructions on how to open the files. Our service does not modify the sent files in any way and they are exactly as the sender sent them.

  • Can I create a direct link to send?

    Your direct link would look like this: http://www.send6.com/?to=EMAIL where EMAIL should be replaced by your email address. You can use this link on your website or give it to clients to preclude them from typing the email address.

Business Solutions

  • What are your Business Solutions?

    SEND6 provides a private label business solution that allows companies to easily integrate a custom branded file delivery service into their company website. This solution is perfect for technology companies, graphic artists, law firms, design studios, and other businesses where a professional image and reliable delivery is important when working with business clients. Click here to learn more about our Pricing Plans and to Sign Up

  • How do I cancel my subscription?

    You may cancel at any time during the subscription term. If you would like to cancel this subscription,login into your account, click Profile -> Upgrade, select Free plan. Cancelling your subscription will immediately stop all future scheduled payments for this subscription.

  • How do I change the settings?

    To change the setting of your account, you have to login into the system.Then you will see a lot of page allow you to change the setting like Profile,Public Upload....

  • How do we use our own domain name?

    To use your company domain name you must have your IT department add a CNAME record to the company DNS settings. Afterwards you enter this new domain into "Alias for CNAME Record" in Settings to let us know of the change.